Because we work with many manufacturers and international sources, delivery time and shipment availability may vary from one product to the next. However, the vast majority of our merchandise is shipped via UPS or FedEx Ground within THREE TO FIVE BUSINESS DAYS of ORDER PLACEMENT.If you desires to ship an item outside the United States (including Alaska & Hawaii), please contact us in advance to confirm accurate shipping costs. Some items are directly imported from our overseas warehouses. In these cases, we may require Express Air delivery services only. ISHIPPING RATES Shipping costs are retrieved by placing the item in the shopping cart and proceeding to checkout. You do not need to actually place an order during this step. The shipping prices are for the 48 contiguous United States. Alaska and Hawaii need to be calculated manually, via Email request. By default, we charge at or below UPS Ground rate fees based on product weight. You may verify this by visiting http://www.ups.com. Certain products may have shipping costs that are calculated via "flat rate". For faster shipping, please request as needed and we will provide appropriate quotes prior to any order being placed. Oversized items, such as furniture, need to be manually calculated. We can only ship bulk quantities items, of any kind, overseas. FREE SHIPPING offers are valid only for deliveries inside the U.S. 48 contiguous states. Costs will still apply for deliveries to Alaska and Hawaii. To determine these costs, please send an inquiry to email@example.com.
SIGNATURE REQUIRED DELIVERIES For certain product lines,requires signature on delivery to minimize potential delivery fraud. If the receiving party (i.e customer) waves the signature required for order delivery, We takes no financial responsibility for the "lost package liability". If a signature waiver is required, We will need said statement in writing. It can also be stated within order comments for any specific transaction. Verbal notification will not be accepted. We currently requires signatures for the following manufacturer line(s): Alpen NOTE: You may only request faster UPS methods, not USPS Priority Mail
RETURN & WARRANTY POLICY ALL UNAUTHORIZED RETURNS MAY RESULT IN DELAYS AND/OR ADDITIONAL FEES. RETURN REQUEST CLAIM DEADLINES Shipment Damaged Goods: 48 Hours of Delivery Receipt may require up to 1-3 weeks processing by carrier Non-Defective Goods: 30 Days Defective Goods: 30 Days Mis-Shipped Goods: 10 Days FEES Defective Merchandise: No Fees with Product Replacement subject to policy re-stock fees when product is not replaced Non-Defective Mechandise: 15% Re-Stock Fee in Most Cases exceptions are iTouchless (25% restock fee); PureWater 2GO (20% restock fee); Meyda (30% restock fee); Napier (25% restock fee); First Aid Only (20% restock fee); Open Air Cinema (20% restock fee) Unauthorized, Refused, and Undeliverable Returns subject to related shipping and re-stock fees may be subject to $10.00 shipping carrier penalty fee Drop shipper takes possession of unclaimed, unauthorized product returns after 60 days RETURNS REQUEST PROCEDURE Submission Process All return requests, including non-defective, defective, and damage claims must be submitted via Email firstname.lastname@example.org lease allow 3-4 business days for an initial response to newly submitted claim requests. Instructions for necessary customer details are described within the ACCEPTED RETURN REQUESTS section of this policy. ACCEPTED RETURN REQUESTS Non-Defective Merchandise Allowed within 30 Days For delivered merchandise that involves "buyer remorse" or other non-defective or non-damaged reasons for return, We will accept requests formally submitted to Drop Shipper for final approval. In order to qualify for approval, all non-defective return requests require merchandise to be in new, unused, and resellable condition as determined by Drop Shipper and/or its affiliates. To submit an ideal non-defective return request, please describe the reason for non-defective return: ie product quality concern, purchase elsewhere, etc. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. A 15% restocking fee is required for all non-defective returns, excluding the following brand exceptions: iTouchless (25% restock fee); PureWater 2GO (20% restock fee); Meyda (30% restock fee); Napier (25% restock fee); First Aid Only (20% restock fee); Open Air Cinema (20% restock fee). Please refer to the "Prohibited Non-Defective Return Requests" to review merchandise disallowed for returns. Defective Merchandise Allowed within 30 Days For delivered merchandise that involves manufacturer-related product defects related to design, construction, or originally intended use, Drop Shipper will accept requests formally submitted to DropShipper for final approval. In order to qualify for approval, defective return requests require detailed reasons and descriptions related to the nature of said defective merchandise. To submit an ideal defective return request, please use exact details to describe the nature of the alleged defect(s): ie specific pieces/parts missing, reason or nature of improper product function, construction design/sizing, etc. Upon inspection, defective merchandise is replaced with similar merchandise and shipped to the customer at the expense of Drop Shipper (depending upon availability). If replacement merchandise is unavailable for defects, a full refund will be promptly provided to the Drop Shippers customer. If customer refuses to receive replacement merchandise (or product is deemed non-defective), customer will incur a restock fee based on this policy fee schedule. By default, Drop Shipper is not responsible for inbound shipping costs related to returns, excluding costs to ship replacement/corrected merchandise to the customer. If product received on a defective claim is deemed non-defective by Drop Shipper or its affiliates, it is the customer responsibility to cover return shipping costs. Or, customer may elect to re-stock non-defective merchandise with corresponding re-stock fee. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. Damaged Merchandise Allowed within 48 Hours All damaged good claims must be submitted to us within 48 hours of original delivery receipt. Damaged goods qualify as a result of packages being allegedly disturbed or harmed by the shipping carrier (ie UPS, Fedex, etc). These claims submitted to us must be promptly filed in order to initiate the shipping claims process. Please allow between 1 to 3 weeks for damage claims to be reviewed and finalized by the shipping carrier. Required information for damage claim requests include the following: original packaging material, tracking information, end recipient contact telephone number, and details describing the nature of damage. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. Mis-Shipped Merchandise Allowed within 10 Days All shipments involving final delivery of incorrect merchandise should be submitted to us within 10 days of delivery receipt. Mis-shipments qualify as a result of deliveries for received merchandise that was not originally ordered by the customer. If mis-shipment return requests are not submitted within 10 days of delivery, claims will be treated as non-defective return requests. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. Required information for mis-shipment claim requests include the following: model number(s) ordered vs. model number(s) received, additional digital photographs will help expedite claims processing. Drop Shipper will furnish return shipping labels for all incorrectly shipped merchandise. PROHIBITED NON-DEFECTIVE RETURN REQUESTS Custom Manufactured Goods Inventory that is custom produced based on immediate order demand does not qualify for non-defective returns. The following brands are designated as "custom manufactured" and do not qualify for non-defective return: Pro Tour Memorabilia, limited GT Styling merchandise, hand-signed Upper Deck merchandise, Superstar Greetings, and limited ATN merchandise. More than 30 Days after Delivery Receipt All non-defective return requests submitted after 30 days will be subject to denial by Drop Shipper. WARRANTY COVERAGE All return requests submitted after 30 days by the customer are defined as Manufacturer Warranty claims. Warranty claims must be submitted directly by the end consumer to the product manufacturer for additional support. Warranty periods vary by manufacturer; most non-custom manufactured merchandise includes a One Year parts/labor warranty. Contact DSDI for further manufacturer warranty coverage details as needed.